Shipping policy
GALWARE WEBSITE POLICY
Shipping Policy
Processing, shipping, tracking, and delivery for U.S. orders
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Last updated |
September 2, 2026 |
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Business |
H2 Holdings, LLC dba Galware |
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Contact |
hello@galware.shop |
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Service area |
The 50 United States and the District of Columbia only |
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The short version |
1. Where we ship
Galware accepts orders only for delivery within the 50 United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO/DPO addresses, freight forwarders used to export an order, or addresses outside the United States. An order submitted for an unsupported destination may be canceled, and any captured payment will be refunded.
2. Processing time
Most Galware products are made or decorated after purchase. Please allow up to 14 business days for processing before shipment. Business days are Monday through Friday, excluding federal holidays and any closure announced on Galware.shop.
Processing begins after payment is confirmed, the order is accepted, and Galware has received any information or express proof approval required to produce the item. A proof or clarification request pauses processing until the customer responds. The 14-business-day processing period does not include carrier transit time.
Processing estimates are not guaranteed delivery dates unless Galware expressly agrees to a guaranteed date in writing. If Galware cannot ship within the time promised or otherwise required by law, we will provide any notice, consent choice, cancellation option, or prompt refund required by applicable law.
3. Shipping service, rates, and free shipping
Galware currently offers USPS Ground Advantage for eligible orders. Available service, price, and any estimated carrier transit time are displayed at checkout for the delivery address entered.
Orders with a qualifying merchandise subtotal of $80 or more receive free standard shipping when checkout shows that the order qualifies.
For orders below the free-shipping threshold, the shipping charge is calculated and displayed at checkout before payment.
Discounts can affect the qualifying subtotal. The amount and eligibility shown at checkout control.
Free shipping does not shorten Galware's processing time or guarantee expedited carrier service.
4. Delivery estimates and tracking
Any delivery date or transit time shown at checkout begins after processing and carrier acceptance. It is an estimate, not a guarantee, unless Galware expressly confirms a guaranteed delivery date in writing.
When tracking is available, Galware sends it to the contact information provided with the order. Tracking can take time to update after a label is created or a package is transferred to the carrier.
5. Address accuracy and changes
Provide a complete, accurate, secure, and deliverable shipping address. Review it before submitting the order. Email hello@galware.shop immediately if a correction is needed, preferably within two hours after ordering. We will try to help, but a change is not guaranteed after payment, production, or a supplier commitment begins.
If a shipment is returned because the customer supplied an incomplete, invalid, inaccessible, or incorrect address, the customer is responsible for verified reshipment costs. The item is not refundable for that reason except where applicable law requires otherwise. If Galware or the carrier sends the package to an address other than the confirmed address, Galware will work to correct the problem.
6. Carrier delays and events beyond our control
Severe weather, carrier disruption, labor action, supplier interruption, utility or platform outage, cyberattack, disaster, epidemic, or government action can delay production or delivery. We will communicate material delays when reasonably possible. This section does not remove any notice, consent, cancellation, or prompt-refund right required by law.
7. Lost, misdelivered, damaged, or missing packages
If tracking says delivered but the package cannot be found, verify the confirmed address, check household members and safe locations, and allow two business days for a premature carrier scan before contacting us.
Galware may open a carrier inquiry. A replacement or refund is available when the package is reasonably determined to be lost or misdelivered and the customer supplied a correct, deliverable address, subject to applicable law.
For visible transit damage, contact hello@galware.shop within seven calendar days after delivery and keep the item, shipping label, mailer or box, and packing materials.
Package theft or loss after accurate carrier delivery to the confirmed address is not ordinarily eligible for replacement or refund unless evidence reasonably shows misdelivery or applicable law requires a remedy.
Claims and remedies are governed by Galware's Return & Refund Policy. Do not mail an item back unless Galware first authorizes the return and provides instructions.
8. Order changes and cancellations
Email hello@galware.shop immediately, preferably within two hours after ordering, with the order number and requested change. We will try to help, but a change or cancellation is not guaranteed. Once production or a supplier commitment begins, the order cannot be changed or canceled except where the Return & Refund Policy or applicable law provides otherwise.
9. Contact
Questions before ordering are welcome and encouraged.
Contact H2 Holdings, LLC dba Galware at hello@galware.shop or 615-806-7549.
The public business address is 73 White Bridge Road, Suite 103-316, Nashville, TN 37205, United States.
Do not mail a return to that address unless Galware first authorizes it in writing.